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Sofia, BG · EU GDPR-compliant EN · BG  ·  100+ integrations · n8n / Make / Zapier
AutoPilot.
Client Portal Free audit
NEW: AI-powered customer support automation for growing businesses

Customer Support Automation: Chatbots, Tickets, CSAT

Reduce response time from hours to minutes. 60% of tickets resolved automatically. CSAT +25%. Implementation in 2 weeks.

Sample automation Live combinations
Triggers
New ticketSupport emailChat sessionNPS replySLA breachWhatsApp messageSocial mentionRefund request
AutoPilot triage
Actions
Zendesk recordAssign agentGPT replySlack escalateMacrosCSAT surveyKB linkArchive
Book a free audit See what we automate
  • 45-min consultation
  • Performance guarantee
  • You own the code

  • 30-40%

    More deals closed

  • 25h

    Time saved weekly

  • 14 days

    ROI payback

Reality check

Every day without automation, money lost.

Competitors automate today. Here's the quantified cost of waiting.

  1. 01

    Customers wait hours for response

    = 67% expect response in <1 hour

    Real impact Slow response = lost customers
  2. 02

    Agents answer the same questions

    = 60% of tickets are repetitive

    Real impact Burnout + high turnover in support team
  3. 03

    Tickets go to wrong agent

    = Ping-pong between teams

    Real impact Resolution time 2-3x longer than needed
  4. 04

    No visibility on performance

    = Don't know the bottlenecks

    Real impact Problems repeat without improvement
Stop the bleeding · book the audit

Every week of delay costs €875–1,435 in lost opportunity.

Save 20+ hours weekly

Pick what you need. We automate it.

Choose one, three, or all of them. Every automation pays for itself in days, not months.

Chapter · 01 / 09 10h / week saved
01

AI Chatbot: 60% of questions automatically

Agents focus on complex cases

FAQ, order status, account info - AI answers instantly. Natural language, not scripted responses. Complex questions → handoff to agent with context. 24/7 support without night shifts.

Reclaimed time 520h × 52 weeks
Equivalent value €20,800 at €50 / hour
Book a free audit Read FAQ first

Free 45-min audit · no commitment · response < 24h

Pricing

Three ranges. Fixed price after audit.

Every project is different. After a free 45-minute audit, we give you a fixed quote based on what you actually need.

I

Starting from

Simple automations

€ 900

one-time

  • 1–2 automations
  • Basic setup
  • 2–3 weeks delivery

e.g. imot.bg scraper + SMS

Recommended
II

Professional

Most projects

€ 2000

typical scope

  • 4–5 automations
  • Full CRM + dashboard
  • 2–3 weeks delivery
  • 2h training included

e.g. full automation setup

III

Enterprise

Complex systems

€ 4500 +

from · scoped to you

  • 10+ automations
  • Multi-location setup
  • Custom integrations
  • Ongoing support

e.g. full transformation

Get my fixed price

Free · 45 minutes · no pressure

The complete package

What you get today.

Three-step process. Free audit + bonuses + triple guarantee. Risk-free start.

  1. 01

    Free audit

    45 min · we analyze your workflows & calculate ROI.

  2. 02

    Build & deploy

    2–3 weeks · fixed price · you own everything.

  3. 03

    Live & saving

    Start saving 20h / week immediately.

Claim the package

Free audit · all bonuses included · risk-free

Timing is everything

Why Automate Support in 2026?

The market is changing fast. Wait too long, and catching up becomes the new job.

  1. 01 Reason · 01

    Customers expect instant response

    67% expect response in <1 hour. 90% expect immediate response on chat. Without automation, you can't scale without hiring an army.

  2. 02 Reason · 02

    AI chatbots became actually useful

    GPT-powered bots understand context, not just keywords. Can solve real problems, not just redirect. Customer acceptance is high when they work well.

  3. 03 Reason · 03

    Support agent burnout is real

    Repetitive questions = frustration. High turnover = hiring costs + lost knowledge. Automation handles boring stuff, people do meaningful work.

  4. 04 Reason · 04

    Competitors are already doing it

    Amazon, Shopify, SaaS companies - all automate support. Customers got used to instant responses. Slow support = competitive disadvantage.

FAQ

Honest answers.

Real questions from teams considering automation. Transparent answers.

  1. 01 Won't a chatbot annoy customers?

    Bad chatbots annoy. Good ones help. We build good ones: natural language, actual problem solving, instant handoff when needed. 80% of customers prefer instant bot response over waiting for a human.

  2. 02 How much exactly will it cost? Our budget is limited.

    Honest answer: Depends what we automate. After the free audit we give a FIXED price. Typical: €900-1,500 for ticket routing + auto-responses, €1,800-2,500 for full automation (chatbot + routing + escalations + analytics), €3,500-4,500 for enterprise with custom integrations.

  3. 03 Will it work with our helpdesk?

    YES! We integrate with Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Help Scout, Crisp, and most helpdesks with API. If you use something specific - we check during the audit.

  4. 04 How long does setup take?

    2-3 weeks for full setup. Chatbot training: 3-5 days (depends on FAQ size). Integrations: 2-3 days. Testing: 2-3 days. You invest 4-5 hours for onboarding and feedback.

  5. 05 What if AI gives wrong answer?

    Safeguards: (1) Confidence threshold - if AI isn't sure, handoff to human, (2) Approved answers for sensitive topics, (3) Easy feedback loop for corrections, (4) Continuous learning from agent corrections.

  6. 06 How do you handle multiple languages?

    AI chatbot can work in 50+ languages. Bulgarian, English, German - whatever you need. Auto-detect customer's language. Responses in same language.

  7. 07 Can we customize chatbot persona?

    Of course! Tone of voice, name, avatar - all configurable. Formal or casual. Brand-aligned responses. Your chatbot, your style.

  8. 08 What happens with existing tickets during migration?

    Existing tickets stay - you don't lose history. New tickets get automation. Gradual rollout possible - start with chatbot, then routing, then analytics.

  9. 09 Is the ROI realistic?

    It's conservative. Examples: Chatbot deflects 40-60% of tickets (saved agent hours), Smart routing reduces resolution time by 30-50%, Auto-responses reduce response time by 80%. With €4,000 monthly savings, €2,000 investment = 14 days payback.

Still wondering? Book a free audit

45 min · no commitment · response < 24h

Explore more

Related solutions.

Automation neighbors that complement this build.

  1. 01 WhatsApp Business Automation WhatsApp customer support
  2. 02 Email Automation Email support sequences
  3. 03 AI Automation AI chatbots and sentiment analysis
  4. 04 CRM & Sales Automation Customer history tracking
  5. 05 Reporting & BI Automation CSAT and support metrics
Start here

Book the audit. Decide the rest later.

A 45-minute call. We map your processes, scope what's worth automating, and put a fixed price on it.

Book a free audit Just a question?

45 min · no commitment · response < 24h

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