Customer Support Automation: Chatbots, Tickets, CSAT
Reduce response time from hours to minutes. 60% of tickets resolved automatically. CSAT +25%. Implementation in 2 weeks.
+30-40%
More deals closed
25h
Time saved weekly
14 days
ROI payback
Every Day Without Automation = Money Lost
Your competitors are automating their workflows today. Here's the quantified cost of inaction:
Customers wait hours for response
= 67% expect response in <1 hour
Real Impact:
Slow response = lost customersAgents answer the same questions
= 60% of tickets are repetitive
Real Impact:
Burnout + high turnover in support teamTickets go to wrong agent
= Ping-pong between teams
Real Impact:
Resolution time 2-3x longer than neededNo visibility on performance
= Don't know the bottlenecks
Real Impact:
Problems repeat without improvementTotal Cost Per Year
€45-75K
Lost revenue
+ 400+ hours wasted
That's €125-205 lost EVERY SINGLE DAY you don't automate. 365 days × €170 average = €62,000/year gone.
Without Automation
-€62K/year
Lost deals + wasted time
With Automation
+€60K/year
Saved + earned back
Ready to Stop Losing Time & Money?
Our complimentary 45-minute audit identifies your specific inefficiencies and quantifies the ROI of automation.
Every week of delay costs your agency €875-1,435 in lost opportunity.
Pick What You Need. We Automate It.
Choose 1, 3, or all 9. Every automation pays for itself in days, not months.
AI Chatbot: 60% of questions automatically
FAQ, order status, account info - AI answers instantly. Natural language, not scripted responses. Complex questions → handoff to agent with context. 24/7 support without night shifts.
Smart Ticket Routing: Right agent from first time
AI analyzes ticket content. Categorizes automatically. Routes to right team/agent. Priority assignment. Skill-based routing. No manual triage.
Auto-Responses: Instant acknowledgment
New ticket? Automatic confirmation with estimated time. Known issue? Automatic solution. Out of hours? Auto-reply with working hours. Customers know they're heard.
Escalation Workflows: Nothing gets forgotten
Ticket without response 2h? Notification. 4h? Escalate to senior. 24h? Manager alert. SLA breach approaching? Proactive warning. Everything tracked automatically.
Knowledge Base Integration: Suggest articles automatically
Customer asks → AI finds relevant KB articles. Agent responds → suggests articles to include. New resolution → prompt to add to KB. Self-service rate +50%.
Customer Context: Full history instantly
Ticket arrives → auto pull: purchase history, previous tickets, account status, NPS score. Agent knows everything before first response. Personalized support.
Satisfaction Surveys: CSAT automatically
Ticket closed → auto CSAT survey. Low score → escalate for review. Trends tracked. Agent performance measured. Continuous improvement enabled.
Multi-Channel Unified: Email + Chat + Social in one
Email, live chat, WhatsApp, Facebook, Instagram - all in one inbox. Unified customer view. Agents don't switch between tabs. Consistent experience for customers.
Performance Analytics: Real-time dashboards
Response time, resolution time, CSAT, tickets by category, agent performance - all live. Identify bottlenecks. Spot trends. Make data-driven decisions.
Total Time Savings
36h/week
= 1,872 hours per year
Estimated Value
€93,600
at €50/hour
Typical Investment
€2,500
37x return
Don't See What You Need? We'll Build It.
These 9 are our most popular automations for real estate. But we're not limited to this list. Got a unique workflow? Special integration? Industry-specific need? We build custom solutions. In the free audit, describe your process — we'll automate it.
→ Tell us your needs in the free audit below
Which Automations Will Save YOU the Most Time?
In a free 45-minute audit, we'll analyze your specific workflows and show you exactly which automations will give you the biggest ROI.
Average agency saves 20-25h/week. Your exact savings calculated in the audit.
Integrates with tools you already use:
+ Any other tool your agency uses
How Much Does It Actually Cost?
Complete transparency, no hidden fees. Real numbers, upfront. You choose what to automate, we provide a fixed price after the audit.
Every agency is different. After a free 45-minute audit, we give you a FIXED price based on what YOU need. Here are typical ranges:
Simple Automations
e.g. imot.bg scraper + SMS
Most Real Estate Agencies
e.g. Full automation setup
Complex Systems
e.g. Full agency transformation
Do The Math
Here's the exact ROI calculation
Back to selling
Conservative estimate
Every month
Total Year 1 Savings
€46,000
Schedule Your Free Audit Today
Book a 45-minute audit. We'll analyze your workflow, calculate your exact savings, and give you a fixed price. Zero commitment.
What You Get Today
Simple 3-step process. Free audit + exclusive bonuses + triple protection. Everything you need to start, risk-free.
Free Audit
45 min • We analyze your workflows & calculate ROI
Build & Deploy
2-3 weeks • Fixed price • You own everything
Live & Saving
Start saving 20h/week immediately
Free 45-Minute Audit + ROI Calculation
We analyze your workflows, calculate exact savings, and give you a fixed price.
+ Exclusive Bonuses:
Support Automation Checklist (15 processes) PDF
Canned Response Templates Pack (30 ready responses)
30-minute support workflow design session
CSAT Survey Templates (5 variants)
Triple Protection Guarantee
Performance Guarantee
If the system doesn't perform as specified, we'll fix it at no cost. If we can't deliver the promised results, you receive a full refund.
Complete Ownership & IP Rights
Complete source code and data ownership. No vendor dependencies. The system operates independently, and you're free to engage any developer for maintenance.
No Hidden Costs
Fixed price upfront. No 'we'll see later'. No surprise fees. No mandatory subscription. What we quote = what you pay.
Complimentary audit • All bonuses included • Risk-free guarantee
Why Automate Support in 2026?
The market is changing fast. Wait too long and you'll be playing catch-up forever.
Customers expect instant response
67% expect response in <1 hour. 90% expect immediate response on chat. Without automation, you can't scale without hiring an army.
AI chatbots became actually useful
GPT-powered bots understand context, not just keywords. Can solve real problems, not just redirect. Customer acceptance is high when they work well.
Support agent burnout is real
Repetitive questions = frustration. High turnover = hiring costs + lost knowledge. Automation handles boring stuff, people do meaningful work.
Competitors are already doing it
Amazon, Shopify, SaaS companies - all automate support. Customers got used to instant responses. Slow support = competitive disadvantage.
Ready to Get Started?
Book your free audit today and see exactly how much time and money you can save.
Book Free Audit45 min • No commitment • 100% free
Everything You Need to Know
Real questions from real estate agencies. Honest, transparent answers.
1Won't a chatbot annoy customers?
Bad chatbots annoy. Good ones help. We build good ones: natural language, actual problem solving, instant handoff when needed. 80% of customers prefer instant bot response over waiting for a human.
2How much exactly will it cost? Our budget is limited.
Honest answer: Depends what we automate. After the free audit we give a FIXED price. Typical: €900-1,500 for ticket routing + auto-responses, €1,800-2,500 for full automation (chatbot + routing + escalations + analytics), €3,500-4,500 for enterprise with custom integrations.
3Will it work with our helpdesk?
YES! We integrate with Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Help Scout, Crisp, and most helpdesks with API. If you use something specific - we check during the audit.
4How long does setup take?
2-3 weeks for full setup. Chatbot training: 3-5 days (depends on FAQ size). Integrations: 2-3 days. Testing: 2-3 days. You invest 4-5 hours for onboarding and feedback.
5What if AI gives wrong answer?
Safeguards: (1) Confidence threshold - if AI isn't sure, handoff to human, (2) Approved answers for sensitive topics, (3) Easy feedback loop for corrections, (4) Continuous learning from agent corrections.
6How do you handle multiple languages?
AI chatbot can work in 50+ languages. Bulgarian, English, German - whatever you need. Auto-detect customer's language. Responses in same language.
7Can we customize chatbot persona?
Of course! Tone of voice, name, avatar - all configurable. Formal or casual. Brand-aligned responses. Your chatbot, your style.
8What happens with existing tickets during migration?
Existing tickets stay - you don't lose history. New tickets get automation. Gradual rollout possible - start with chatbot, then routing, then analytics.
9Is the ROI realistic?
It's conservative. Examples: Chatbot deflects 40-60% of tickets (saved agent hours), Smart routing reduces resolution time by 30-50%, Auto-responses reduce response time by 80%. With €4,000 monthly savings, €2,000 investment = 14 days payback.
Still Have Questions?
We're here to help. Book a free 45-minute consultation and get all your answers - no pressure, no commitment.
Related Solutions
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Ready to Start Automating?
Book your free audit and see exactly what we can automate for your agency.
Book your free audit